I have always used fabric softener sheets and I never really thought about what they did to my clothing, other than make them soft and giving them a nice scent. The salesman was relating that fabric softener softens but decreases the absorbency of your towels. That resonated with me as I could tell that my towels left something to be desired in that area. So I ordered the Woolsies, knowing I could return them if I was not happy with them.
So I give this product a thumbs up and it is a money saving product that I will purchase again!!