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Tuesday, October 30, 2018

Thank You Shutterfly

This post is not sponsored by Shutterfly. It is just an honest review of this online photo site.

When it comes to Christmas cards, I usually go with Walgreens and while the cards are nice and very reasonably priced this year I wanted a card that was a bit more substantial.  I went to Shutterfly where I placed an order for 40 cards. I had hoped to order more but I stayed within my budget.  I received my order and I was extremely pleased with my cards.

About two weeks ago I received a card in the mail thanking me for my Shutterfly order and offering me a coupon code that would give me a 40% discount on any future order. The code was good until mid December.  I saw this as my chance to order more Christmas cards at a discount price. I sat down at my laptop, placed my order, added the code and was told the code could not be found. I double checked all the numbers and letters. It was a long code...so one suggestion for Shutterfly would be to make the codes shorter and easier to read.  I tried to find a phone number  for Shuttefly on the website but no luck there. I googled Shutterfly and a phone number popped up. Suggestion number two for Shutterfly is to offer a phone number where customers can talk to a person.  My call was answered promptly and a very helpful young man went to work on my problem. At the end of my time with him, I had more discounts added and  I was a happy Christmas shopper when I saw the total for my order.  It would have been easy for the service agent to tell me that the invalid code was my problem but he did not. He assured me that he would work with me to make my shopping experience a good one.

If you are on the fence about a photo service, I would give Shutterfly a big Thumbs Up. It is a company that stands behind its promises!


8 comments:

BCAUSEHELIVES.blogspot.com said...

Thanks for the review and happy you found a good place to get your cards with added plus - discounts!

Mary said...

I have never used Shutterfly but I will certainly try now after your positive experience. Always nice to hear about good customer service.

Robin in Virginia said...

Good for them on providing excellent customer service! Thanks for sharing your experience, Arlene.

Mari said...

You're doing great! We haven't even had our photo done yet. :)

Mrs.T said...


I have made many photo books and calendars with Shutterfly as well as some of their other products like jigsaw puzzles and memory games. I have never been disappointed with their products or services. I'm glad to hear about their excellent customer service -- thanks for sharing your experience!

And how great that you now have your Christmas cards all completed! Good for you!

Carol said...

Good customer service keeps us coming back! I had the same experience with White House, Black Market last week I'm happy to say :)

Good for you on the Christmas cards, Arlene. Every year I tell myself I'll be early, but I'm always rushing around at the last second!

Terri D said...

Shutterfly is a great company! I should order from them more often. Glad you had a good experience!

Gina said...

Now that's good customer service, Arlene. I had a bad customer service experience with April Cornell yesterday. Glad yours worked out!